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G7CR - Plus

Disruption for the best

Our Technology obsession has helped us drive
“Customer Success”​

G7CR - Plus

Introducing – The next-gen support model

Say hello to your extended technology team…​

  • The support team is grouped into Pods. Each Pod consists of 7 Azure experts and one Office 365 specialist.
  • Each member of the Pod specializes in a specific technology area from Apps & Infra to ML & AI.
  • Customers are plugged into a Pod depending on the technology stack.
  • G7 CR Cloud Plus accessible from the web and mobile app brings the pod to you at the touch of a button.

The Three Key Support mechanism

Proactive

Actively seek identification and prevention of incidents

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Reactive

Respond to events such as incidents/service requests

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Predictive

Analysis of IT infrastructure & cloud environment to identify potential problems

Importance of Customer Experience

Post-sales support is responsible for 89% of customer churn or retention…

  • Gartner predicts that 89% of businesses are expected to compete mainly on customer experience.
  • Around the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. – Microsoft
  • When asking consumers what impacts their level of trust with a company, offering excellent customer service is ranked number one. – Zendesk
  • With 89% of businesses soon to be expected to compete mainly on customer experience, organizations that take customer experience seriously will stand out from the noise and win loyal customers. – Gartner

Leveraging digital to exceed customer expectations..

Feedback motivates us to do better. We run the most transparent feedback system with G7 CR Cloud Plus

Get The App Now!

It’s very easy to get in touch with us. Just use the Android App or log-in on the web portal to raise a query or support ticket on the go.

Scan the QR Code to Download App

Don’t have access? Write to clusterleads@g7cr.in

Testimonials

What our customers are saying

Proactive Support – Key Offering

Proactive Support - Managed Services Spectrum

Reactive Support – Key Offering