Introducing – The next-gen support model
Say hello to your extended technology team…
- The support team is grouped into Pods. Each Pod consists of 7 Azure experts and one Office 365 specialist.
- Each member of the Pod specializes in a specific technology area from Apps & Infra to ML & AI.
- Customers are plugged into a Pod depending on the technology stack.
- G7 CR Cloud Plus accessible from the web and mobile app brings the pod to you at the touch of a button.
The Three Key Support mechanism
Proactive
Actively seek identification and prevention of incidents
Reactive
Respond to events such as incidents/service requests
Predictive
Analysis of IT infrastructure & cloud environment to identify potential problems
Importance of Customer Experience
Post-sales support is responsible for 89% of customer churn or retention…
- Gartner predicts that 89% of businesses are expected to compete mainly on customer experience.
- Around the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. – Microsoft
- When asking consumers what impacts their level of trust with a company, offering excellent customer service is ranked number one. – Zendesk
- With 89% of businesses soon to be expected to compete mainly on customer experience, organizations that take customer experience seriously will stand out from the noise and win loyal customers. – Gartner
Leveraging digital to exceed customer expectations..
Feedback motivates us to do better. We run the most transparent feedback system with G7 CR Cloud Plus
Get The App Now!
It’s very easy to get in touch with us. Just use the Android App or log-in on the web portal to raise a query or support ticket on the go.
Scan the QR Code to Download App
Don’t have access? Write to clusterleads@g7cr.in
Testimonials
What our customers are saying
Lalit Mathur CEO, Dcirrus
“I used G7 CR services for Azure migration. I found their team highly responsive and agile. The whole process of educating us on Azure services & setting up our Azure servers was seamless. I highly recommend G7 CR Technologies for any type of Microsoft or IT Services”
Saivenkatesh Ashok Kumar Co-Founder- Hyperverge
G7 CR made usage of Azure seamless and has been an amazing go-to partner for HyperVerge with Azure for the digital onboarding of products. G7 CR was the most important factor in instilling confidence in Azure’s platform for HyperVerge.”
Sarfaraz Senior Manager - H&R Block (India) Pvt. Ltd.
“Symphony SUMMIT is an integrated IT management platform that is ITIL certified and hosted on the Azure cloud. With the power of G7 CR Technologies and Microsoft, Symphony SUMMIT has moved under the CSP agreement to use the full technology capabilities.”
Team Rebel Foods
“G7 CR’s dedication to supporting our Cloud infra is evident in all aspects. We really appreciate their attention & approach toward cost optimization. We adopted Cloud services from G7 CR naturally, without any training and in-house expertise.”